Shipping policy

Shipping Policy

At Wanderer Nirvana, we specialise in crafting handmade customised decor items, accessories, hampers, and rakhis that tell your unique story. Every piece is designed with love and meticulous attention to detail, ensuring your gifts are as extraordinary as the moments they celebrate.

Our Commitment to You:

• Personalised Creations: Each product is tailored to your specifications, making your gift truly one-of-a-kind.

• Quality Craftsmanship: We use premium materials, expert artisans to bring your vision to life 

• Exceptional Service: Your satisfaction is our priority, and we’re here to assist you at every step.

 

• Shipping Policy:

Standard Shipping Across India:

• We offer a flat shipping rate of ₹89 on all orders, with an estimated delivery timeline of 7-10 working days.

Express Shipping across India:

• For urgent deliveries within 3-5 working days, a flat rate of ₹150 applies.

International Shipping:

• For orders outside India, please contact us at +91 98367 57537 or DM us on Instagram @wanderer.nirvana to discuss shipping options and rates.

Same-Day Delivery in Kolkata:

• Available based on product availability. Please reach out via Instagram DM or text us at +91 98367 57537 to arrange this service.

Order Confirmation & Tracking:

• You’ll receive an email and WhatsApp notification upon order confirmation. Our team may contact you to verify details.

• Once your order is dispatched, you’ll receive an email and WhatsApp message with tracking details to monitor your order’s progress.

Custom Duties:

• Please note that any applicable customs duties, taxes, or brokerage fees are the customer’s responsibility and must be paid at the time of delivery.

Delivery Schedule:

• Our courier partners deliver from Monday to Saturday (excluding Public Holidays) between 10 AM and 6 PM.

Address Changes:

• If you need to modify your delivery address, please contact us before your order is dispatched. Always double-check and provide a complete address to ensure smooth delivery.

Contact Information:

• Ensure your phone number & email address are accurate to facilitate effective communication.

Order Processing & Dispatch: 

Each piece is meticulously handcrafted to ensure high quality and attention to detail.

Dispatch Timeline:

• We aim to dispatch orders within 24 to 36 working hours. However, this may vary during peak seasons or sales periods.

Customisation Requests:

• Custom orders may require an additional 8-10 working days. Please note that customised orders are not eligible for exchange.

Order Modifications and Cancellations:

• Changes: Requests for changes must be made within 4 hours of placing the order.

• Cancellations: Due to the custom nature of our work, cancellations are not accepted after 4 hours of order placement.